When the US Department of Labor’s Older Worker Program tasked The Charter Oak Group to administering statutorily-required customer satisfaction surveys, they turned to Tray to print and mail the surveys. Charter Oak chose because of our their competitive cost, ability to perform highly personalized mailing, our quality of work, and and our security for handling sensitive documentation. Tray was able to manipulate the secure data, compile variable print materials, and mail the project to two different customer groups for each of 71 state and national grantees.
Each mailed package contained a personalized letter from the grantee, a matched scannable survey, a reply envelope, and a carrier envelope with a variable return address for the each of the grantees. The data stream was analyzed for BMC mailings and postal presorts to ensure the lowest postal rates and fastest home delivery.
Tray’s developers wrote specialized programming code to ensure that the personalized letters, surveys, and 9×12 envelopes with personalized return addresses matched the recipients. We were able to ensure the security of the project’s highly sensitive data by combining the use of digital web presses, bar coding, and intelligent inserters, all under one roof at a licensed secure facility. We used our printing, mailing and logistics expertise to produce the DOL’s highly successful program, which achieved an unprecedented response rate of nearly 70%.
Bennett Pudlin, a principal at the Charter Oak Group and project manager of the program, said: “Tray’s ability to handle the project, and the peace of mind offered by using a secure facility, helped this program become a tremendous success for our client, DOL, and for us.”